Account Director

INTRODUCTION – TO OUR COMPANY

Mobik Retail is a unique mix of high-performance individuals focused on delivering on our promises, exceeding our clients' expectations and taking care of our amazing teams of people who simply love and live retail.

While our clients are usually large multinational companies and their brands are leaders in their categories, we love nothing more than connecting with client teams on a personal level to make the impossible possible.

Our collective passion for retail environments and spaces, helps build the success of our clients by delivering unique retail solutions including Flagship Stores, Shop-in-shops, Product Displays and In-Store communication.

This is achieved by providing an excellent level of services in design, engineering, production, distribution and implementation of retail fixtures globally. The long-term success of Mobik, as well as daily operations, is driven by our company values.

INTRODUCTION – TO THE ROLE

This role represents a strategic management position that will provide leadership in the different organizational initiatives and will maintain the focus on the continuous improvement of the processes related to the Customer Experience. You will be a team leader and responsible for developing team members to provide excellent service and internal support in everything related to the execution of projects.

KEY RESPONSIBILITIES

The focus areas for the Account Director are:

• Customer Experience
• Account Management
• Order Management
• Project Management
• Profitability and Account Growth.
• For these areas, they will establish objectives, expectations, and work plans aligned with the direction of the organization.

● As Account Director you are responsible for delivering the Brand Promise to our clients ensuring that the value of our work is well recognized and appreciated. This promise is essentially the delivery of the commercial agreements that have been agreed based on variables such as delivery times, cost-quality ratio and speed of response.

● The Account Director will be the main link with our clients in order to connect humanly and emotionally, developing from this place a lasting relationship based on honesty, trust, and transparency. From this relationship, you must understand the needs faced by our customers in order to propose customized solutions that respond to and exceed their expectations.

● The Account Director will be in charge of leading the Client Experience team (made up of Account Managers, Account Executives, Project Managers, Project Executives) at the Regional level. The main

objective of this cell is to become an extension of our clients' team, thus managing to connect workflows between organizations in an agile way and build a unique relationship with the competition.

● The Account Director leads the team by providing expertise in the management and supervision of integral construction solutions, such as assemblies, finishes, functionality, packaging, transport and assembly of the items, with the quality and within the required times, taking into account the production capacities.

● We expect the Account Director to be technically trained, organized, and attentive to detail. Must be able to operate and master our management systems, be a good communicator, planner, and team member to work closely with both internal and external personnel (Engineers, Plant Managers, Operational Personnel, Business Partners, Architects, GC, etc.).

● The Account Director is responsible for evaluating the relationship with our clients on a regular basis to receive direct and reliable feedback about our areas of opportunity and improvement as well as the recognition of our strengths. This information must be communicated to the team through improvement and action plans.

● A key part of the Account Director's role is the evaluation of the financial results of the executed projects, as well as the maintenance of an active and updated Forecast. It is therefore directly responsible for meeting the defined sales and profitability objectives. Always with a view to improvement and growth.

● As it is a managerial role, the Account Director will work on reports for management that summarize the main performance indicators of the team and can objectively demonstrate the fulfillment of the objectives agreed for the area.

The activities described here are illustrative but not limiting, proactivity is always welcome!

Responsible for the following Account Teams:

• Hugo Boss
• Armani
• Versace
• Etc

JOB REQUIREMENTS

Required skills and competencies:

• 5+ years of experience as Account Director / Client Service / Retail environments and spaces with proven record of managing and developing multinational clients (experience with global markets a plus).
• Managerial experience (leading, developing and motivating team members) is a must.
• Leadership skills – ability to guide, direct, or influence people; active listening, providing feedback, being accountable, transparent, and earning credibility by role modeling – leading by example. Ability to quickly become a trusted and respected member of the team.
• Strong project management skills: outstanding organizational and planning skills (ability to juggle multiple projects), great attention to detail and follow-through, ability to multi-task, and consistently meet deadlines.
• Exhibiting strong strategic and operational decision-making skills.
• Negotiation skills – ability to use a range of approaches and strategies to build a stronger negotiation base and form long-term relationships.
• Savvy in identifying potential challenges for the business and comfort taking the lead in solving them.
• Knowledge of the client’ s business (organization chart, local and international contacts, retail structure) and brands (history, target groups, positioning, identity, product ranges and categories)

Personality traits:

• Self-motivated, confident team-leaders able to motivate all team members to a high performance and excellent quality
• A self-starter, entrepreneurial minded with natural drive for development and self-improvement
• Convincing presenter with excellent communication skills for both personal and written interaction with clients
• Open, Honest and Direct
• Flexible, dedicated, and passionate for the job
• Organized, efficient, and goal oriented
• Empathetic and social person for daily interaction with many people
• Ability to multi-task many things at once without loosing focus and control
• Perfectionist with a high level of attention to detail

Software:

• Advanced level of MS Office is a must
• Adobe Acrobat Professional
• ERP / MRP experience a great benefit.
• Microsoft 365

Languages:

• English – fluent level required for daily written and verbal communication
• Spanish – fluent level required for daily written and verbal communication

EMPLOYMENT PACKAGE

• Competitive salary package
• Annual performance bonus
• Branded clothing allowance
• Ongoing internal and external trainings